Terms and conditions

Our Contact Details

Business Name: Bears Pets

Address: 12B Dunluce Avenue, BT56 8BW, Portrush, Northern Ireland, United Kingdom

Phone Number: 07449676388

Email: bearspetsshop@gmail.com

By using, engaging, and/or interacting with any part of this site or completing any transactions through this site, you engage in our "Service" and agree to be bound by our "terms and conditions" which together with our privacy policy govern  Bears Pets' relationship with you in relation to this website. This includes but is not limited to what is stated herein as well as any hyperlinks or referenced information. 

If you do not wish to comply with these "terms and conditions" you may not access or conduct any transactions through our site, or use any of it's services. We advise you read the following very carefully before using our site.

1.0 Delivery Policy

 

1.1 We alter between Royal mail for non-raw deliveries and a courier or Bears Pet's delivery van for Raw items.

1.2 Currently, we deliver all store products to Northern Ireland and Ireland and non-raw items to the rest of the UK. 

1.3 WE CAN NOT DELIVER RAW ITEMS OUTSIDE OF IRELAND/ NORTHERN IRELAND, WE ALSO CANNOT DELIVER RAW ITEMS USING THE ROYAL MAIL DELIVERY OPTION.  IF YOU ORDER RAW TO AN ADDRESS OUTSIDE OF NORTHERN IRELAND/ IRELAND, YOUR ORDER WITH BE REFUNDED.​

1.4 - For Raw deliveries (and deliveries which include Raw and other store items) within Northern Ireland and mainland Ireland we use either a COURIER SERVICE or our own Bears Pets delivery Van. WE HIGHLY RECOMMENDED GETTING OVER 10KG OF RAW ITEMS WITHIN ONE SINGLE ORDER, ESPECIALLY TO DELIVERY LOCATIONS FAR FROM OUR SHOP (12B Dunluce Avenue, BT56 8BW, Portrush, Northern Ireland, United Kingdom).

 

1. This is to prevent the raw from defrosting upon arrival.  If you order (what we deem) a small quantity of raw or/and order to a delivery address far from our shop, we have the right to refund your order, as we believe the items may be defrosted upon arrival. 

 

2. BY ORDERING UNDER 10KG AND NOT FOLLOWING OUR SUGGESTIONS, YOU UNDERSTAND THAT IF WE CHOOSE NOT TO REFUND YOUR ORDER AND PROCESS IT, IT MAY BE DEFROSTED UPON ARRIVAL.

 

3. We try our best to keep all items frozen upon arrival however this can't always be guaranteed, and we ask you to contact us if you have any issues with your order upon arrival 07449676388. We either pack orders in Poly boxes, with ice or using the temperature of a large quantity raw to try our best to keep items frozen.

1.5 - For deliveries to the rest of the Uk, or non-Raw products within Ireland and Northern Ireland, we use Royal Mail. (PLEASE NOTE WE CAN NOT DELIVER RAW OR FROZEN ITEMS VIA ROYAL MAIL. *INCLUDING WITHIN NORTHERN/MAINLAND IRELAND. IF YOU ORDER RAW AND SELECT ROYAL MAIL DELIVERY, REGRETTABLY WE WILL REFUND YOUR ORDER.)

2.0 Returns policy

2.1 If you have any problems with your order or any of the items are unsatisfactory, please get in touch with us. We will do our best to deal with your problem efficiently. 07449676388

 

2.2 Please note that we are unable to accept returns on frozen, raw, and perishable goods as these are exempt from the right to cancel. This does not apply to faulty goods. 

2.3 If your product is unsatisfactory please get in touch with us. Refunds are available for any non-frozen / non-perishable goods within up to 30 days of purchase, and you must return the goods within 14 days of requesting a refund, complete with the original packaging to us at your own expense.

This refund policy does not affect your legal rights – for example, if goods are faulty or inaccurately described.

3.0 Privacy Policy 

3.1 Types of data personal and non-personal we collect

We receive, collect and store any personal and non-personal information you enter on our website or provide us in any other way. In addition, we collect login; e-mail address; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

3.2 How we get the personal information and why we have it

When you conduct a transaction on our website (e.g joining our mailing list, buying or browsing a product) as part of the process, we collect the personal information you give us such as your name, address, and email address. This is mainly to keep track of your order and ensure it is fulfilled efficiently and correctly, however, we also use this information to keep track of customer interest, buying patterns, location hotspots, popular products, etc.

 

3.3 We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

1. We will not sell, share or transfer your data to third parties.

 

2. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

 

a) Your consent. You can remove your consent at any time. You can do this by contacting:

Address: 12B Dunluce Avenue, BT56 8BW, Portrush, Northern Ireland, United Kingdom

Phone Number: 07449676388

Email: bearspetsshop@gmail.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

​​

3.4 How we store your personal information 

1. Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. 

2. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

3. We will retain your personal data for as long as it is needed for the purposes explained and mentioned on this page/document/within these terms and conditions. Or if the law requires us to. We will keep your email data until you unsubscribe from our mailing list. 

3.5 We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

3.6 Your data protection rights

​Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at

Address: 12B Dunluce Avenue, BT56 8BW, Portrush, Northern Ireland, United Kingdom

Phone Number: 07449676388

Email: bearspetsshop@gmail.com

if you wish to make a request.

3.7 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

3.8 If you don’t want us to process your data anymore, you have a right to withdraw consent, please contact us at bearspetsshop@gmail.com or send us mail to: 12B Dunluce Avenue, BT56 8BW, Portrush Northern Ireland, United Kingdom

1. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at bearspetsshop@gmail.com or send us a mail to: 12B Dunluce Avenue, BT56 8BW, Portrush Northern Ireland, United Kingdom.

3.9 Cookies

 

1. For the running of Bearspets.com we use only essential cookies needed for the secure and efficient running of our website. If this changes a consensual banner will be provided upon entering the website, to notify you of their presence.

 

2. The following links explain how to access cookie settings in various browsers:

  • Cookie settings in Firefox

  • Cookie settings in Internet Explorer

  • Cookie settings in Google Chrome

  • Cookie settings in Safari (OS X)

  • Cookie settings in Safari (iOS)

  • Cookie settings in Android

If you have any concerns about our use of your personal information, you can make a complaint to us at 

Address: 12B Dunluce Avenue, BT56 8BW, Portrush, Northern Ireland, United Kingdom

Phone Number: 07449676388

Email: bearspetsshop@gmail.com

Last updated - 5 October 2021